Returns & Exchanges
At Martie, we stand behind the quality of our shelf-stable goods and want you to love every bite. Due to the perishable nature of food, we offer full refunds or replacements for any items that arrive damaged or do not meet our quality standards.
Inspect Your Delivery
Check your order upon arrival for any signs of shipping damage or missing items within 7 days of delivery.
Contact Support
Email our team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Include a clear photo of any damaged products or incorrect items to help us improve our packaging and service.
Receive Refund or Credit
Once approved, we will issue a refund to your original payment method or provide store credit for your next grocery haul.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing