Frequently Asked Questions
Everything you need to know about shopping at Martie.
How do you ensure the freshness of your food products?
We work directly with certified suppliers and utilize climate-controlled warehousing to ensure all perishable and shelf-stable items meet strict quality and safety standards before they reach your door.
What is Martie's shipping policy?
We offer standard and expedited shipping across the continental United States. Orders over $50 qualify for free standard shipping, and most deliveries arrive within 3-5 business days.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Do you offer organic or gluten-free options?
Yes, we have a wide selection of organic, gluten-free, vegan, and keto-friendly products. You can easily filter our shop by dietary preference to find exactly what you need.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.